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How to get your DNS resolved Print E-mail

Dear Valued Client,

We receive lately that users browsing from Smart Broadband (Smart BRO) can't access our websites. The reason is that they DNS has not fully resolved and still in cache.  In this regard we would like to give a short step by step tutorial for temporarily resolving your website.

1. Go Control panel --> Network connection
2. Right click local area connection and left click propertie
3. Then scroll down and choose internet protocol tcpip < highlighted > then double click
4. Then in the General Tab

use the follwing dns server addresses
preferres dns server   208  67 222 222
alternate dns server   208 67 220 220

This for OpenDNS, you may set this temporarily as waiting for Smart Bro to resolve their DNS.

Alternatively you may also use this DNS.

preferres dns server   4 2 2 1
alternate dns server   4 2 2 2

For any questions regarding your connection you may contact your Internet Service Provider. We will also be glad to assist you in our Support Ticketing System.

 

Best Regards,

eWeb Hosting Services 
 
Downtime Notice for Moving on the new server Print E-mail

Dear Valued Client,

Downtime: September 5 Midnight

Approximately 2 hours 

In our best effort to serve you better. We are announcing the move on the new server. All files will be replicated starting to the accounts and files that were created before of 6am this morning Wednesday Sept 05. If you are planning to upload files or update your website within the the day. Please advise so we will be aware also. If you have important files that you feel to keep, please back up them.

We will change NS server settings tonight at midnight and estimated down is two hours for the NS settings to be resolve.

We are expecting a seamless transfer and minimal bugs after the transfer. If you feel that something is not working on your account please do not hesitate to submit ticket so we can fix them accordingly.

This is one way of serving you better. 

Best Regards,

eWeb Hosting Services 
 
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